Read from our past clients and discover the success and professionalism we provide here at Link-Sage.
Nuclear Power Generator - Kincardine, Ontario
Objective: Client dealing with quality, delivery and relationship challenges with primary supplier of Uranium Fuel Cells
Issue: Identified root cause of delivery and quality issue being poor demand management. Supplier relationship poor as adversarial management.
Solution: Introduced new demand management process and supplier management process with collaboration and two way communication.
Pharmaceutical Company - Toronto, Ontario
Objective: Outsource facility services.
Issue: Client required support and expertise running an RFP to select a facility management outsourcing provider including cafeteria services.
Solution: Helped client develop scope of work along with required work processes and service levels. Incorporated into an RFP and score card. Ran RFP, vendor evaluation program to select appropriate supplier.
Vanoc - Vancouver, British Columbia
Objective: Client faced challenges processing purchase transactions quickly enough to keep up with business requirements.
Issue: Assess critical nature of business transactions helping client to identify which purchase contracts contain risk and need full contract versus which can be done quickly due to minimal risk.
Solution: Demonstrated volume of purchase transactions which could be done quicker using standard purchase order over full contract or P-Card for low value commodity type items.
Canada Post - Ottawa, Ontario
Objective: Client spend on national facility management over $1B per year. Contracts coming to expiry and client needed to validate whether they were receiving “value for money”.
Issue: Interview business units and suppliers to understand how facility management activities operate. Learned that much effort and time placed on management and reporting and supplier’s organization structures were top heavy with managers.
Solution: Recommended to client to reorganize structure to less management and more technical people on the ground doing the work. Reduce the reporting to a smaller list of strategic key performance indicators.
Mobile Telecom Provider - Toronto, Ontario
Objective: As a new company, client did not have any purchase processes or policies in place.
Issue: Required policies and processes to support procurement engagement with the business units and when the business needs to engage procurement.
Solution: Leveraging leading class practices developed business policy related to procurement. Once accepted by business units built processes from policy and conducted training on policies and processes.
Greater Toronto Airport Authority - Toronto, Ontario
Objective: Client required to reduce operating costs so that it could reduce fees charged to airlines for landing.
Issue: Reviewed operations and procurement activities and associated costs. Identified several areas of potential savings opportunities.
Solution: Recommended strategies to deliver savings on operations and procurement through ease of implementation and size of spend. GTAA implemented many of the recommendations reducing the landing fees.
Multinational Mobile Phone Company - Waterloo, Ontario
Objective: Client lacked procurement organization for indirect spend. Required help developing process, vendor management and driving savings in the indirect spend areas.
Issue: Implemented Category Management program along with business methods in supplier management. Supported development of transactional procurement process moving the business to a single procurement technology – SAP.
Solution: Implemented leading class supplier management and RFx processes delivering savings of $85M per year along with increasing spend under management to 75%.
Financial Institution - Toronto, Ontario
Objective: Client building policies and implementing controls pertaining to contracting of consulting firms
Issue: Lack of control over when company hires consulting firms. Often uses consultants for staff augmentation roles.
Solution: Implemented governance controls over how consulting firms are hired and drove change management process within organization. Worked with internal business units running sourcing initiatives to contract with consulting firms.
"Mark was one of my leaders. We faced an Operation that was too cost heavy, couldn’t ship on time and was costing the company market share. Mark took ownership over the challenges we faced in our supply chain. He led efforts to re-organize and structure our vendors and supply chain. He created new sourcing models and led efforts with Design Engineering to apply ‘design for sourcing’ approaches resulting in substantial material cost reductions. Mark applied innovative approaches from 3PL, Lean Delivery approaches and outsourcing to lower cost providers both in North America and Far East. This helped us achieve a very quick turn-around to profitability. Mark also provided me a versatility to manage multiple functions and always displayed a strong team-player character."
Vice President Operations
" Mark is one of a kind procurement and supply chain professional, his expertise, talent, business attitude and behaviour are exceptional. He is very knowledgeable and up-to-date in terms of the market trends and best practices, he is a very good listener and provides the best fit advice to A specific situation. It was great working with him, and he is on my top 5 consultants that I would approach for the next procurement and supply chain related project."
Deloitte Consulting, Strategy and Operations
Client – Wireless Industry
"I worked with Mark at Rogers where he was the Director of Strategic Sourcing managing the Network, Engineering, Cable and Wireless team. Mark is seasoned procurement professional with a deep understanding of all facets of the supply chain. Mark was an empowering leader, able to articulate clearly the vision and strategy for his category while motivating his team to deliver excellence. Mark is methodical, detail oriented and passionate about exceeding expectations. I would welcome the opportunity to work with Mark again."
Director Strategic Sourcing, IT
"Mark is truly an outstanding professional with expert knowledge in strategic sourcing both within manufacturing and Service oriented environments. I had the good fortune of working with Mark both as a client and successfully placing him as a candidate. Mark is strategic, a visionary and dedicated coupled with an outstanding sense of humor! I would without hesitation recommend Mark."
"Mark is a great mentor for any one new to a career in strategic sourcing. He is a fair person who is very knowledgeable in the electronics industry. His knowledge is not limited just to the electronics industry but other industries such as finance. His management style will allow anyone who works with him to succeed as he encourages his co-workers and his direct reports to constantly improve."
Work With Us
With over 20 years on experience providing consulting services for Vendor Management and Strategic Sourcing, Link-Sage is ready to provide you with the best resources in the industry.
Our team can easily be contacted by phone, email, or by filling out our contact form on our contact page.